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Being Accessible to Clients

Posted By Administration, Tuesday, June 18, 2013
Updated: Friday, August 30, 2013
I am torn between making myself readily accessible to clients and setting some guidelines for them. Any thoughts?

This depends on a variety of factors, e.g. type of practice, type of clients, personal style, communication mode, etc. it can also vary by the intensity of the project.

Here is one suggestion from another consultant: "I make myself available 24/7 by email and texts, and discourage phone calls. It makes for a more effective relationship all around. A side benefit is the client thinks things through before communicating and we both have a written record of the communication.

Sometimes the purpose of the email or text is to set up a phone call or meeting. Because I travel and spend 1/3 of my time with clients, I may be difficult to track down. I use email more than the phone because I am able to check it more often (even in meetings) than I can check voicemail. It works just fine."

TIP: You can establish an effective email communication path with clients that can be supplemented and reinforced as needed with phone contact. Besides, email is up and running 24/7, even if you aren't.

Come join me for the next IMC USA C2M webinar discussion on People Reading to Manage Clients. It's FREE to members and only $19 for non-members. Click here for more details. on the live webinar - June 20.

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