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Being Accessible to Clients

Posted By Administration, Tuesday, June 18, 2013
Updated: Friday, August 30, 2013
I am torn between making myself readily accessible to clients and setting some guidelines for them. Any thoughts?

This depends on a variety of factors, e.g. type of practice, type of clients, personal style, communication mode, etc. it can also vary by the intensity of the project.

Here is one suggestion from another consultant: "I make myself available 24/7 by email and texts, and discourage phone calls. It makes for a more effective relationship all around. A side benefit is the client thinks things through before communicating and we both have a written record of the communication.

Sometimes the purpose of the email or text is to set up a phone call or meeting. Because I travel and spend 1/3 of my time with clients, I may be difficult to track down. I use email more than the phone because I am able to check it more often (even in meetings) than I can check voicemail. It works just fine."

TIP: You can establish an effective email communication path with clients that can be supplemented and reinforced as needed with phone contact. Besides, email is up and running 24/7, even if you aren't.

Come join me for the next IMC USA C2M webinar discussion on People Reading to Manage Clients. It's FREE to members and only $19 for non-members. Click here for more details. on the live webinar - June 20.

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Reading Clients & Prospects

Posted By Administration, Tuesday, June 11, 2013
Updated: Friday, August 30, 2013
Why do I have instant rapport with some clients or prospects, while others are more of a challenge?

Each of us has a primary "style" - and we have a tendency to think the world sees life as we do. Our style determines our behavior traits, our work focus, how we communicate and make decisions, and our compatibility with other people.

Years ago when I first started in sales, I was introduced to the DISC model. Understanding these 4 behavior styles have helped me understand and interact with clients and prospects better. For instance, do they:
  • Want to get to know me better or stick with business.
  • Like variety and change or prefer status quo.
  • Want lots of information and facts with documentation or get that "eyes glazed over" look if I give them too much data.
  • Can handle confrontation or avoid it.
  • Make decisions with lots of fact, need others to support the decision, or use their "gut" instinct to decide.

TIP: When dealing with clients, one size doesn't fit all. 75% of the time you'll going to be a different style than those around you. You can't change them, but you can learn to match their style for more effective interaction with others.


Why not join us at the next IMC USA C2M webinar discussion on this subject? It's FREE to members and only $19 for non-members. Click here for more details. on the two live dates - June 14 and 20.

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Photos

Posted By Administration, Wednesday, June 5, 2013
Updated: Friday, August 30, 2013
What kind of photo should I use for articles in magazines, speaking, brochures and online? Head shot, action shot, group shot?

You left out graduation photo! Today we have so many options with digital cameras and electronic sending of photos that we are often do-it yourselfers with our headshot. I recall one professional had a picture of himself in ski gear and sunglasses on his LinkedIn page. How on earth would anyone know what he looked like?!

Here are a few suggestions regarding your photo:
  • Get a pro to take some shots of you.
  • Get a variety ... and formal to casual.
  • Ask a group of trusted people to vote on the one they like best.
  • Send 5 or 6 photos when submitting things to the media and let them pick what works for them.
  • And update every 2-3 years. We do age and so does our clothing.

TIP:Cropping is an art form. Crop tight, even losing some of the body, head, arms, etc. Close is in!

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Photos

Posted By Administration, Wednesday, June 5, 2013
Updated: Friday, August 30, 2013
What kind of photo should I use for articles in magazines, speaking, brochures and online? Head shot, action shot, group shot?

You left out graduation photo! Today we have so many options with digital cameras and electronic sending of photos that we are often do-it yourselfers with our headshot. I recall one professional had a picture of himself in ski gear and sunglasses on his LinkedIn page. How on earth would anyone know what he looked like?!

Here are a few suggestions regarding your photo:
  • Get a pro to take some shots of you.
  • Get a variety ... and formal to casual.
  • Ask a group of trusted people to vote on the one they like best.
  • Send 5 or 6 photos when submitting things to the media and let them pick what works for them.
  • And update every 2-3 years. We do age and so does our clothing.

TIP:Cropping is an art form. Crop tight, even losing some of the body, head, arms, etc. Close is in!

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The Timeless Wisdom of Napoleon Hill

Posted By Administration, Thursday, May 30, 2013
Updated: Friday, August 30, 2013
As consultants, especially solo practitioners, it is important to have a strong mental attitude. Thanks to fellow Carolinas Chapter member, Felix Nater, for reminding me of Napoleon Hill.

Napoleon Hill is considered one of the greatest writers on success. His ideas are as helpful today as they were 100 years ago. His 17 Principles of Personal Achievement are examples of his belief that whatever the mind can conceive and believe, the mind can achieve.
  • Develop Definiteness of Purpose
  • Establish a Mastermind Alliance
  • Use Applied Faith
  • Go the Extra Mile
  • Assemble an Attractive Personality
  • Create Personal Intiative
  • Build a Positive Mental Attitude
  • Burning Desire & Enthusiasm
  • Enforce Self-Discipline
  • Think Accurately
  • Control Your Attention
  • Inspire Teamwork
  • Learn from Adversity & Defeat
  • Cultivate Creative Vision
  • Maintain Sound Health
  • Budget Your Time & Money
  • Develop Positive Habits

TIP:Read more about each principle at Success.comPick one or two to work and act on in the next month.

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