I read with interest the article
from August 20 in the Huffington Post
about management consultants (I would encourage all to read The Great Management Consultancy Scam). While the article focused on downsizing
recommendations by consultants, it was quite critical of the profession.
In a few short days, the article
has touched off quite the firestorm of discussion regarding the
profession. Indeed, a reading of the
comments posted following the article shows the authors of the comments to be polarized,
either very critical or very supportive of management consultants and the
profession.
I have reflected on this
article for several days and am reminded of the quote (usually attributed to
the comedian George Carlin), something like, "Somewhere in the world there
is the worst doctor, and people are lined up to see him." Every profession, from doctors to management
consultants, has a range of competencies and capabilities -- from the worst to
the best with most practitioners in-between the extremes. However, there is a tool out there that can
help clients separate the wheat from the chaff so to speak, the Certified Management
Consultant™ (CMC®) certification issued by the Institute of Management
Consultants USA.
The CMC® certification is the Gold Standard
that executives should take into account when selecting a management
consultant. Recognized in 47 nations across the globe including the United
Kingdom, Germany, Canada, China, and many others, CMC®s are
recognized as experts in their profession; the Mark represents their achieving
highest global standards of competency, professionalism and ethical practices
as a professional consultant.
The earning of the CMC®
by a management consultant is no trivial matter; it can be likened to an
attorney passing the Bar examination, an accountant receiving a CPA, or an
engineer obtaining their PE license. A candidate must submit to the most
rigorous vetting process in the profession which includes receiving multiple positive
client satisfaction surveys, taking in-depth examinations covering consulting
competencies and ethics, and sitting for an exhaustive panel interview by
senior CMC®s.
Clients can be confident
that the consultant who has earned the CMC® certification has a
history of excellent performance in delivering results to clients; has met
world-class standards of competence, ethics, and client satisfaction; and has
maintained this level of professionalism through continuing education and
periodic certification renewal.
IMC USA is about
professionalism, consulting competency and ethics. From professional educational opportunities
through the Academy, to
our annual conference Confab
(coming up in October), to thought-leadership teleseminars of Consultapalooza, to
a rigorous Code of Ethics with its enforcement procedures, to the local Chapter
meetings and online Communities of Practice, and
through its CMC® certification, IMC USA differentiates its members as the best
of the best.
Which brings me to the
newest news and one more reason for my optimism. The International Organization for
Standardization (ISO), a worldwide federation of national standards bodies, has
now accredited our certification process (this prestigious recognition is known
as ISO/IEC 17024:2003).This globally accepted accreditation further emphasizes the higher
professional standards and ethics that IMC USA s as the benchmark for its
certification process and the Certified Management Consultant™ (CMC®)
credential.
How will this help you? Think differentiation. Just as ISO 9000 established the global
standard for providing quality management systems, ISO’s accreditation of our
certifying process will provide assurance about the quality of management
consulting, and enhance client satisfaction in the process.
I feel badly for those folks
who have had unsatisfactory experiences with consultants, but I suspect they were working with consultants
who were not certified. If you want to ensure
you get the results you expect (i.e., what you are pay for), require your consultants have the CMC® - the
highest global standard for professionalism, consulting competency and ethics
of the profession.
To download a copy of IMC's brochure "How to Hire a Management Consultant and Get the Results You Expect," please click here.
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