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#390: Leverage the Power of RACI to Clarify Roles

Posted By Mark Haas CMC FIMC, Friday, September 10, 2010
Do you know an efficient approach to facilitate a discussion to straighten out badly confused roles and responsibilities within an organization?

A component of organization development is clarifying the roles, responsibilities and authorities of leadership and staff. In many instances, roles are poorly defined or assigned to the wrong people. Consultants have developed techniques to help clients sort these out, one of which is the RACI chart.

RACI (there are variants) stands for Responsible, Accountable, Consulted, and Informed. These represent the various roles an individual would take relative to key functions. It may be used anytime but is most useful when a organization is undertaking a new initiative or a new team has been formed.

To create a RACI chart, set up a matrix with major functions as the rows and key positions (or named individuals) as column headers. Cells are designated with an R, A C or I, as appropriate, to indicate the role an individual plays. With experience, you will begin to understand what certain patterns mean and recognize how to reallocate staff authorities.

Tip: For a more complete description of how this technique works, see one of many articles and examples of RACI charts. A quick look at how others have implemented RACI reveals that there is great latitude in how you design your approach.

© 2010 Institute of Management Consultants USA

Tags:  consulting process  customer understanding  roles and responsibilities  your consulting practice 

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