Clients are pretty clear about wanting specific technical skills and "soft" skills in their consultants. Beyond those "requested" attributes, what else should I focus on for my own development and growth?
Often our clients are judged not only by intellect, training or expertise but also by how well they manage themselves and how well they deal with other people. Personal Intelligence is increasingly important in the success of our clients as well as our own success and satisfaction as consultants.
Kenton Hill, Ed. D., CMC, offers a set of personal intelligence principles as standards to develop personal intelligence, and guide him in his work to recognize, understand, value and apply emotions effectively in his consulting practice.
SELF-AWARENESS: I must be confident in knowing who I am and understanding the impact of my strengths and weaknesses before I can truly be of service to others.
SELF-REGULATION: I have a responsibility to manage my own feelings, thoughts, and actions in a positive way that maintains a genuine high standard of personal integrity.
SELF-MOTIVATION: I have an obligation to develop continuously and apply consistently my personal resources to the ever-changing, increasing demands of my profession.
SOCIAL AWARENESS: I must seek to know, understand, and be sensitive to the feelings, needs, and concerns of all of my constituents, especially those of the people I serve.
RELATIONSHIP BUILDING: I bear the greater responsibility for establishing, nurturing, and where necessary, resolving differences in my interpersonal relationships with colleagues and with the people I serve.
INTERPERSONAL INFLUENCE: I have an obligation to foster desirable responses in others by modeling as well as challenging, inspiring, enabling, and encouraging everyone to work together toward shared goals. Tip:
While sometimes a challenge to successfully apply, these principles are helpful reminders as you strive to provide high quality, professional consulting services to your clients. They were adapted from Smart Isn't Enough: Lessons From A Work Performance Coach, (Xlibris, 2007) by Kenton R. Hill Ed.D., CMC. (www.KenHillKRH.com
). © 2011 Institute of Management Consultants USA