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#680: Capture the Essence of Your Consulting Session

Posted By Mark Haas CMC FIMC, Friday, October 21, 2011
Updated: Friday, October 21, 2011
I do a lot of facilitation and think I have worked out a good process to summarize the activities and outcomes of the sessions. I am always looking for an edge to improve the long term effectiveness of my facilitation. Any ideas?

We are all familiar with how quickly the memory and effect of these sessions can dissipate. People are brought together, who often may not know each other or know them well, and are expected to sustain a connection with each other and the outcomes of their work. By its very nature, this is a hard expectation to meet.

Our typical work product is a briefing to the client and some kind of written report. You probably know best what kinds of improvement within the facilitation process itself will work best for your clients, but here is an idea to strengthen the connection of participants to each other and to the outcomes. Take pictures of the event, including the setting (especially if it is an offsite event), the work room, facilitation teams, and even non work moments (meals, social time). Use a high resolution camera, not your camera phone. Make sure every participant is represented and that you can identify each of them. These can form the basis of a visual record of the event that significantly exceeds the impact or longevity

Tip: Create a picture book of the event, maybe even with commentary or quotes from the participants. There are many online services Blurb, Picaboo, Shutterfly and others) to which you can submit your photos and they will print up a book that you can provide to your clients (or all participants, if appropriate). With the price of print on demand decreasing in the past few years, this is becoming easier and cheaper. For less than $40, you can deliver an incredible memento for your clients (including a photo of you that will help them remember you even more). This will be an effective reminder of their work and something they likely haven't received from any other facilitator.

© 2011 Institute of Management Consultants USA

Tags:  communication  consulting process  creativity  facilitation  goodwill  recordkeeping 

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