One of our firm's best engagements just concluded - I wish I could repeat the experience with every client. We had a committed sponsor, the staff worked well with us and we all grew as professionals because of the challenges (it was a merger). I am wondering what makes for valuable, or at least memorable, engagement for other consultants.
Two thoughts come to mind. the first is that many (not all) consultants have a clear idea about their ideal engagement. The criteria they use may vary from how much they learned, how successful the client became, or how much money they collected in fees. Based on those criteria, they are probably pursuing clients with whom they could get those outcomes. The more successful those pursuits, the more memorable their consulting careers.
The second is that sometimes there are the unexpected events, people, and circumstances that, although unplanned and unintended, are the most memorable. What might have been a long term, steady client suddenly changes strategy and you are caught up in an exciting, challenging project. Or you meet someone, whether a client sponsor, a staff member or a consulting colleague, with whom you interact and it changes your career or life. Neither would you have chosen this event or person nor would you have thought that it would have been as significant as it turned out to be.
For me, these defining moments in consulting (positive examples) include several colleagues who exhibited exceptional ethics and professionalism, time spent at national labs with some incredibly talented engineers, and facilitations on response to nuclear terrorism and standing up a new corporate board. Conversely, there were some moments that were not so pleasant. Yet, I don't want to forget them because they affected me in that they either helped me know what (or who) to avoid or left me with humility or awe at what I still needed to learn as a consultant. And, yes, the times I messed up and vowed to never make that mistake again!Tip:
Look back over your consulting career (add in management or other elements of your career) and pick out a few each of the people, places, events, and projects that changed your consulting skills, attitude or perspective. What are they? Email me at firstname.lastname@example.org
or post your throughts on the IMC USA website in the comments section to this blog.© 2011 Institute of Management Consultants USA