I just attended a meeting with my client and the assigned project team. Although there was a lot of really great ideas and approaches discussed, I fear that very little will be acted on and I'm not sure what to do.
Take the "soft" initiative of preparing a summary of the meeting. Organize it in a smart and actionable manner. For instance, include key headings such as "Key Points Discussed", "Issues/Root Causes Identified", "Suggested Actions", "Expected Benefits", and "Open Questions".
Here's a short example... Meeting SummaryKey Point Discussed
: Uncommonly high rate of spoilage in inventory.Root Cause Identified
: Unacceptable level of refrigeration system temperature variationSuggested Action
: Purchase new refrigeration system. Expected Benefit
: The $17,000 cost should be recovered within 16 months based on demonstrable reduction of spoilage. In addition we should see a significant reduction in customer complaints and resulting loss of business. Tip:
Providing a blueprint for action in the form of a well-designed meeting summary will make it much easier for your client to act on the recommendations discussed.© 2009 Institute of Management Consultants USA