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#293: Importance of Business Humor

Posted By Mark Haas CMC FIMC, Wednesday, April 28, 2010
Updated: Wednesday, April 28, 2010
I have a client who seems to be pretty serious about separating work and outside life. He doesn't like it when people joke around in the office and tells people that business is serious. The business unit is quite productive but is it necessary to be so serious?

Humor in the workplace, especially when it deals with work-related topics, is a good thing. It allows individuals to surface issues and concerns in an indirect way and lets the culture as a whole address and relax some underlying tensions.

For some, "work" is treated in the Puritan tradition, meaning all work and no fun. However, preventing even light-hearted treatment of inevitable tensions can keep people apart and create an environment where those issues fester and grow. As long as the humor is not directed at any one person or promoted at any group's expense in a mean spirited way, humor is being recognized as a good thing. Recent articles in Harvard Business Review and other publications describe how humor is a a good indicator for the health of a company, something that traditional business evaluators do not address.

A good manager will actively manage and encourage employees to participate in and contribute to humor. Understanding the culture of humor in an organization gives a manager - as well as a consultant - insight into internal networks, influence, and communication. Humor is a safe way to communicate pain, as long as it does not come across as mean-spirited or insulting.

Tip: This is not an encouragement for consultants to "go native" and adopt the client's culture. It is an encouragement to better understand the culture through humor as well as through its business processes. This is becoming a serious issue (pun intended) for managers, especailly in times such as these when pressures on businesses are higher than usual.

© 2010 Institute of Management Consultants USA

Tags:  business culture  client relations  client staff  communication  consultant role  customer understanding 

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