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When: Friday
7:15 AM
Where: The University Club
39 E. Monte Vista Road
Phoenix, Arizona  85004
United States
Contact: Mike Jordan

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Design of Enterprise-wide Transactional Processes

June 10, 2010

Meeting Location
University Club
of Phoenix
39 E. Monte Vista Rd
Phoenix, Arizona 85004

7:15 – 8:00 am
Registration and Buffet Breakfast

8:00 – 8:30 am
Case Study Exercise

8:30 – 10:00 am
Main Presentation

Presented by Chuck Cox CMC


One of the difficulties that larger organizations encounter is how to change their core processes to respond to (and even to leverage) a changing environment…and how to do that quickly, at low cost with minimum interruption in operations. Kaizen Events are a technique borrowed from the manufacturing world and when expanded upon to deal with enterprise-wide processes (which give the organization its greatest chance for large improvements) have yielded excellent results.

To be effective any improvement effort has to: 1) involve the persons in the process and there needs to be 2) specific direction/communication with senior executives. The Kaizen approach does this well. In addition, for the improvement to have the greatest impact it needs to address the process from end-to-end, all at the same time! This can be difficult to do unless a proven, structured approach is taken.

Come find out how Chuck led a Large Scale Kaizen Event and changed a large company’s core processes quickly, at low cost, removed substantial cycle time and cost and gained the trust of the workers in the process such that they were integral to the design and implementation of the new process.


About Our Presenter, Chuck Cox CMC


Chuck Cox is a Lean Six Sigma Master Black Belt with 3 decades of performance improvement experience in both transactional and manufacturing environments in automotive, aerospace, financial services, life sciences, chemical, semiconductor, utilities, government, military, computer hardware & software. He has applied his passion for disciplined, rapid improvement with senior executives, middle managers, supervisors and single contributors in the Americas, Africa, Asia, Australia and Europe, designing and leading programs with as few as 12 and over 500 participants, saving clients millions of dollars, often reducing cycle times more than 70%, streamlining processes and fundamentally changing enterprise operations and the organizations’ competitive position in the market.


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