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Academy: Managing Client Expectations
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Academy: Managing Client Expectations

4/3/2012
When: Tuesday, April 3, 2012
From 2:00 until 3:30 PM Eastern
Where: IMC USA Academy Webinar
Contact: Sarah Rodda


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Managing Client Expectations
By Angela Dingle

This course contributes to the requirements for CMC certification with the
Core Competency focus area of Managing Client Relations, Advanced level

$29 for IMC USA Members, $79 for non-Members

Proposal

Initiation
Execution
Closeout
Learn these phases of a client engagement
Ensure the client has a mutually beneficial project experience

Establishing a mutual understanding of your client’s project objective is one of the most important things you can do to determine project success. The objective of this workshop is to share tools and techniques that you can use to proactively manage your client engagements, ensure that you establish a mutual understanding of your client’s objectives and increase your chances of success.

Participants will learn:

  • Inputs, tools and outputs for effectively managing client expectations

  • The difference between quantifiable and unquantifiable project objectives

  • How to define meaningful assumptions and constraints

  • How to develop an effective deliverable acceptance verification process

  • The importance of change management

Before founding Ex Nihilo, Angela Dingle served as a Line of Business Manager with profit and loss (P&L) responsibility for over $40 million dollars in contract engagements for commercial, state and federal agencies. Angela is a Certified Management Consultant (CMC) with over twenty years of experience in business leadership, IT governance, risk management, compliance, software engineering, and quality assurance. She holds a Master of Science in Management Information Systems from Bowie State University, Bowie, MD, a Bachelor of Science in Computer Science from DeVry Institute, Columbus, OH and is Certified in the Governance of Enterprise Information Technology (CGEIT).

Angela serves on the Board of Directors for Women Impacting Public Policy (WIPP) Education Foundation. Angela is the former Vice President of Professional Development for IMC National Capitol Region. She is a member of ISACA and Delta Sigma Theta Sorority, Inc.


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Don Matheson CMCChair and CEO, IMC USA
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