Every day we work with people
from different cultural backgrounds with the accompanying challenges and
opportunities. If handled well, these interactions can lead to increased productivity,
improved performance, innovation and progress. If poorly managed, they
may lead to misunderstandings, mistakes, antagonistic feelings and lost
Through a discussion of
cultural differences, attendees will begin to understand how these differences
influence business and social interactions. Participants will gain a preview of
the important skills that promote effective working relationships with
employees, clients, team members and others from different cultures.
• A three-step model for cross cultural communication
of US business communications with those in other cultures.
for creating success in cross cultural situations.
Our speakers, Suzanne and
Carol, provide a highly interactive session with many practical examples and
anecdotes. You will find the presentation is lively, quick-paced and highly
About Our Presenters:
Carol Cunningham and Suzanne Kaplan,
MultiCultural Solutions principals, have decades of experience helping a wide
range of organizations meet the challenges of a diverse, global
workforce. Carol, a Global Leadership Trainer specializing in
crosscultural work, has worked on six continents and in 25 countries training
and coaching in team success, communication and culture. Suzanne is an
Organizational Consultant, Trainer and Facilitator, specializing in inclusion,
respect and diversity. Her emphasis is on enabling organizations to communicate
and manage across differences to create more inclusive, creative and productive
Together, they give their clients a comprehensive, practical approach
for addressing domestic and global challenges. They stress improved
organizational performance, concrete results, and sustainable change.