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IMC NCR: How to Simplify the Development and Use of Organizational Performance Measures
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IMC NCR:  How to Simplify the Development and Use  of Organizational Performance Measures

Management consultants exist to improve organizational performance. Meaningful performance measures pertinent to an organization’s strategy and direction is often hard. Key performance indicators (KPIs) can be helpful but they will not help understand performance against strategy, goals, and objectives, nor do they account for an organization’s uniqueness. It doesn’t have to be this way. Today we'll learn a​ successful approach to simplifying organizational performance measures.

3/24/2016
When: Thursday, March 24, 2016
5:30 to 8:30 PM
Where: Hilton Springfield
6550 Loisdale Road
Springfield, Virginia  22150
United States
Presenter: Brook Rolter
Contact: Linda Howard


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Demystifying Organizational Performance Measures:  
How to Simplify the Development and Use of Relevant Metrics

                                         

New Rate Structure

Member Rate $40 ($30 by 3/20)

NonMember $50 ($40 by 3/20)

Student  $20

                         

What should we measure? And why is measurement so complicated?  Identifying meaningful performance measures pertinent to an organization’s strategy and direction is frequently a challenge. Universal off-the-shelf measures or key performance indicators (KPIs) can be helpful but they will not help understand performance against strategy, goals, and objectives, nor do they account for an organization’s uniqueness.

Some organizations find themselves in the “performance measurement séance” trap. Members of the organization, with “deeper and more intimate knowledge” gather around a table for hours at a time and conjure up metrics. The problem with this is three-fold. They don’t know how the measures will be used, they have often have had bad experiences with how metrics have been used previously, and they have no rational process for developing or choosing meaningful metrics.

It doesn’t have to be this way.  We can develop measures that are meaningful to an organization and apply them in positive, helpful ways.  Whether you have your own business or you are assisting clients in improving theirs, you need to understand how to develop and use meaningful organizational performance measures. 

Brook Rolter, a licensed performance measurement consultant and certified balanced scorecard practitioner, will instruct participants in a successful approach to simplifying organizational performance measures. 

The session will include the following topics:
Developing measures that are relevant and meaningful to the organization, its strategy and direction
Illustrating performance in ways that audiences can easily understand 
Making measures easy to interpret and actionable
Simplifying management performance discussions


About the Speaker
 
Brook Rolter is founder of Rolter Associates, a management consulting firm in Arlington, VA.  He provides management consulting, organization development, and facilitation services focused on implementing strategic and operational changes to improve organizational performance.  Tailoring approaches to the unique circumstances of each organization, he helps executives and managers to integrate strategy, management, and performance to achieve results against strategy, improve organizational performance and manage business operations

Brook has assisted clients throughout the US, Canada and Europe. He is certified in change management, a certified balanced scorecard master professional, a licensed performance measurement specialist, and a former national Baldrige quality award examiner. He holds a Bachelor of Science in Mechanical Engineering from Cornell University and a Masters in Business from the Andersen School of Business at UCLA.

 

AGENDA:
5:30 pm – 6:15 pm Informal Networking
6:15 pm - 7:00 pm  Dinner & Announcements
7:00 pm – 8:30 pm Presentation and Discussion

NEW LOCATION: 
Hilton Springfield. 
6550 Loisdale Road
Springfield, Virginia 22150
Phone:703-971-8900
www.springfieldva.hilton.com

Free parking available.

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Message from the Chair
Don Matheson CMCChair and CEO, IMC USA
Gregory BrooksExecutive Director, IMC USA