Mr. Andrew C. Studee, Managing Director, Crescendio, LLC - Institute of Management Consultants USA

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Andrew C. Studee

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Chapter Chicagoland

Bio

Last updated: 6/18/2012

Mr. Andrew C. Studee, Managing Director, Crescendio, LLC
PROFESSIONAL -- Chapter: Chicagoland

Professional Information
Crescendio, LLC Managing Director 401 S. LaSalle St., Suite 800 Chicago Illinois 60605 United States [ Map ]		888 212-0077 (Phone) Visit Website »

Profession:	Consulting
Sectors Served:	Institutional/Nonprofit, International, Private/Commercial, Public/Government
Industries:	Banking/Financial Services, Business Services, Communications/Media, Government/Public Sector, Health Care/Pharma/Biotech, Info Tech/High Tech, Transportation
NAICS Code:	52: Finance and Insurance, 54: Prof, Scientific, and Technical Services, 55: Management of Companies and Enterprises, 62: Health Care and Social Assistance, 81: Other Services (except Public Administration), 92: Public Administration
Consulting Specialty:	Business Valuation, Executive Coaching, Executive Search, Facilitation, Growth Management, Human Resources, Leadership Development, Organizational Design/Devt, Process Improvement, Project Management, Quality Management, Reengineering, Strategy/Planning
Academic Degrees:	BA/BS
Language Proficiency:	English
Speaker?:	Yes

Personal Information
401 S. LaSalle St., Suite 800 Chicago Illinois 60605 United States [ Map ]		312 212-0815 (Phone) Visit My Website »

Additional Information
Education/Experience
Prior to founding Crescendio in 2008, Andrew C. Studee held leadership positions at Verint Systems, Opus Group, Centerpost and MCI. He holds a B.S. in Finance from the College of Business at the University of Illinois at Urbana-Champaign.
Social/Volunteer Organizations
Andrew C. Studee is a member of the East Bank Club and also sits on the board of his local church.

More Information

Andrew C. Studee is the managing director of Crescendio, a Chicago-based management consulting firm that partners with clients to streamline business operations and deliver superior customer experience.

Andrew C. Studee is passionate about enabling businesses to run efffectively while saving money. He has performed consulting services across four continents and within a multitude of industries –Fortune 500 companies, government agencies and venture capital-backed startups. He lives and breathes contact centers – viewing them as the front door to the global company.

He fancies analyzing, organizing and developing data to exceed client expectations with detailed insight. Building upon available data sources, he takes into consideration data garnered from time-in-motion studies, surveys and industries.

In his role at Crescendio, he leads a team of consultants who support clients in industries including insurance, financial services, government and outsourcing. His approach couples a, “whatever-it-takes” perspective to client service with an unyielding focus on the greatest asset any client has – their customers.

He immerses himself in client engagements. He led a contract negotiation for a $27 million software and operational services purchase. He managed a speech analytics implementation across six contact center sites of 4000 agents, handling 30 million calls per year. He helped a claims management provider save $2 million through process and management changes. In each engagement, Andrew C. Studee focused on improving customer service, decreasing operating costs and reducing wait times.