Masters of Business Administration (MBA), Hong Kong University of Science and Technology Bachelor of Arts in Psychology and German, Carnegie Mellon University, Pittsburgh, PA Member, American Society for Training and Development Member, National Speakers Association Member, Family Firm Institute Certificate, Essentials of Management Consulting course from IMC Certificate in Family Business Advising, Family Firm Institute, USA
Heidi Adick is a full-time Consultant and Director with Dew-Point International Ltd. Throughout her career, her colleagues and peers have come to rely on Heidi’s communication skills and her attention to details, as well as her ability to facilitate the learning process through her astute observations and positive approach to helping others. Her strong communication skills and extensive business experience make her a model example for students to learn from.
Heidi has provided training and coaching as a facilitator and co-facilitator for several in-house and public programmes. Heidi’s understanding of various cultures from around the world highlights her ability to adapt to different cultures and environments.
Topics: Assertiveness Training Assessment for Recruitment & Development Attracting & Retaining Talent Customer Service Excellence Dealing with Difficult Customers Delegation Techniques Deliver Winning Presentations DISC Workshop Effective Business Writing Techniques Effective Time Management Enhancing Personal Effectiveness Getting Results from Email Leadership & Teamwork Meeting Facilitation Skills Oral and Written Business English Positive Influence Skills Positive Service Culture Projecting a Professional Presence Recruitment & Selection Interview Techniques Team Effectiveness Telephone Communication & Customer Relations The Accuracy Programme Train-the-Trainer