Certified Manager of Quality and Organizational Excellence, ISO 9000 Lead Assessor, a Certified Lean Sensei and holds an MBA from Roosevelt University, Chicago, Illinois and a BA in Chemistry, from Southern Illinois University, Carbondale, Illinois. 30+ years experience as an operations and quality professional includes training management and employee teams in process management, ISO 9000/QS 9000 documentation/implementation, internal customer satisfaction, problem solving, cost driver analysis, business process improvement/cycle time reduction, Value Stream Mapping, Lean Enterprise Principles, statistical process control, and advanced quality planning.
Senior member of the American Society for Quality (ASQ) and a past Chair of the Northeastern Illinois Section of ASQ. In addition he holds memberships in the the Lean Enterprise Institute, the Association for Manufacturing Excellence.
Author "Process Improvement for Administrative Departments- The Key to Internal Customer Satisfaction." Available on Amazon. Graduate Level Adjunct Professor at Roosevelt University | Chicago, IL | Teach courses in Executive Leadership and Quantitative Analysis for Managers.