Certified Manager of Quality and Organizational Excellence, ISO 9000 Lead Assessor, a Certified Lean Sensei and holds an MBA from Roosevelt University, Chicago, Illinois and a BA in Chemistry, from Southern Illinois University, Carbondale, Illinois. 30+ years experience as an operations and quality professional includes training management and employee teams in process management, ISO 9000/QS 9000 documentation/implementation, internal customer satisfaction, problem solving, cost driver analysis, business process improvement/cycle time reduction, Value Stream Mapping, Lean Enterprise Principles, statistical process control, and advanced quality planning. He has trained over 7000 people in North America, Europe and Asia throughout his career.
Social/Volunteer Organizations
Senior member of the American Society for Quality (ASQ) and a past Chair of the Northeastern Illinois Section of ASQ. In addition he holds memberships in the Society of Manufacturing Engineers, the Lean Enterprise Institute, the Association for Manufacturing Excellence, and the Society of American Military Engineers.
More Information
Author "Process Improvement for Administrative Departments- The Key to Internal Customer Satisfaction." Available on Amazon.