When I began my consulting career, I was amazed by the ability of my mentor to just "know" the scope of a problem and come up with solutions. It was more than just having seen the problem before; it was intuitive creation that didn't require long analysis and contemplation. Is this something that can be taught (or learned)? It would be a really useful skill for a consultant to have.
Much of what we see in people who can seemingly instantly come up with a problem solution is pattern recognition. They have seen either the problem before or enough components to assemble them into an understanding of the problem. In many cases, this ability to recognize patterns is combined with a pattern creation capability in which they can then devise a solution. Oh, that we could all have this capability.
Yet there is a difference between what we consider intuition and what most successful problems require for their solution: thoughtfulness. As fascinated as we are by quick thinking, it carries with it a range of flaws and dangers, including recency and other biases. Thoughtfulness, on the other hand, is less revered and people who insist on deliberate, logical thought are often considered pedantic. Yet, deliberative thinking also carries risks, including bias, information overload, and overconfidence.
Each style has its proponents but it has become apparent that neither is very effective by itself. If we want to be a productive and effective consultant who recognizes patterns and creates robust solutions, we need to learn how to use both capabilities together. We spend so much time learning consulting processes, analytical techniques and interpersonal skills that we neglect learning how best to effectively use our thinking engines.Tip:
A terrific journey through this issue is Dan Kahneman's book Thinking, Fast and Slow
. Like much of Kahneman's work on judgment, intuition and decision making under uncertainty. it should be considered a user's guide to the consulting mindset. This is one of the best books on the subject and one that bears reading twice.© 2011 Institute of Management Consultants USA