Founder/Partner @ Storyminers (experience and service design) since 2002 eVisionary/Practice Leader @ IBM Global Services from 1998-2001 Founder/President @ GALILEO (interactive media) from 1992-1998 Consultant @ Wittenstein & Associates (consultancy) from 1989-1991 Analyst @ Cushman & Wakefield (real estate) from 1987-1989
Institute of Management Consultants Customer Experience Professionals Association Retail Design Institute National Speakers Association Global Speakers Association Thunderbird Alumni Association Kettering Executive Group
At Storyminers, a pioneering customer experience design firm based in Atlanta, Mike and his team help leaders communicate with customers in brand new ways and take full advantage of technology without losing touch with customers. He integrates the latest technology, design thinking, and service prototyping to deliver better experiences at lower cost, risk, and time-to-market. Over 25+ years, Mike has introduced new ideas to business leaders and their teams at 500+ companies in 26 countries—to the tune of $1.6B+ in increased sales, reduced expenses and new revenue streams.